Complaints policy

Our Complaints Policy (PDF 577KB) applies to all complaints from members of the public about Council staff, Council contractors and decisions made at Council meetings. This policy does not apply to complaints about individual Councillors.

Dealing with complaints is a core part of Council business. We value complaints and encourage people to contact us when they have a problem with our services, actions, decisions, and policies. We are committed to:

  • enabling members of the public to make complaints about the Council
  • responding to complaints by taking action to resolve complaints as quickly as possible
  • learning from complaints to improve our services.

We treat every complaint we receive on its individual merits, through clear and consistent processes.

Last updated: 24 January 2024 - 4:06pm